UrbanPiper

What is UrbanPiper

UrbanPiper is a software platform designed for restaurants and food businesses to streamline their online ordering operations. Its core purpose is to act as a bridge between various online food delivery platforms (like UberEats, Zomato, Swiggy) and a restaurant's existing Point of Sale (POS) system. This integration eliminates the need for multiple tablets and manual order entry, which are common problems in busy kitchens. By centralizing all incoming orders into a single dashboard, UrbanPiper helps reduce errors, speed up order processing, and improve overall staff efficiency. The company was founded in 2015 and is headquartered in Bengaluru, India, with a mission to simplify the management of a growing digital presence for restaurants worldwide.

UrbanPiper Features

UrbanPiper offers a suite of features to help restaurants manage their delivery business effectively.

• POS Integrations: Seamlessly connects with a wide range of existing restaurant POS systems. This allows orders from all online channels to flow directly into the kitchen's established workflow.
• Centralized Order Management: Aggregates orders from all connected food delivery apps onto a single screen. This provides a unified view of all incoming orders, reducing the chance of missed or delayed orders.
• Unified Menu Management: Allows restaurant managers to update menus, change prices, or mark items as out of stock from one central dashboard. These changes are then pushed out to all connected delivery platforms simultaneously, saving significant time.
• Real-time Stock Management: Syncs inventory levels from the POS to all online platforms. When an item runs out, it is automatically marked as unavailable, which helps to prevent order cancellations and improve customer satisfaction.
• Centralized Reporting and Analytics: Provides a comprehensive dashboard with data on sales, order volume, and performance across different platforms and locations. These insights help businesses make informed decisions to optimize their operations and marketing efforts.
• Branded Website & App Builder (Meraki): An additional product that enables restaurants to create their own branded websites and mobile apps for direct ordering, reducing dependency on third-party aggregators.
• Cloud POS System (Prime): For businesses that need a complete POS solution, UrbanPiper offers its own system that manages both in-store and online operations from a single platform.

UrbanPiper Pricing Plans

Pricing for UrbanPiper is not publicly listed on their website and is provided upon request. This is a common practice for B2B software solutions that require custom implementation. Typically, the pricing structure is tailored to the specific needs of the restaurant or chain. The cost is likely based on factors such as:

• Number of Outlets: The total number of restaurant locations to be integrated.
• Number of Integrations: The quantity of food delivery platforms connected to the system.
• Order Volume: Some plans may be tiered based on the monthly number of online orders processed.
• Feature Set: Access to advanced features like in-depth analytics or dedicated support may be included in higher-tier plans.

To get a price quote, businesses need to schedule a demo with the UrbanPiper sales team to discuss their requirements.

UrbanPiper Free Plan

UrbanPiper does not offer a free plan or a self-service free trial. Instead, they provide a free, personalized demo with one of their experts. During the demo, the team showcases how the platform works, understands the specific needs of the restaurant, and explains how UrbanPiper can help solve its operational challenges. This consultative approach ensures that the solution is a good fit for the business before any commitment is made.

How to use UrbanPiper

Getting started with UrbanPiper involves a few key steps to integrate it into your restaurant's operations.

1. Schedule a Demo: The first step is to contact UrbanPiper through their website to schedule a free demo. In this session, you will discuss your restaurant's setup, including your current POS system and the delivery platforms you use.
2. Integration and Setup: Once you decide to proceed, the UrbanPiper technical team will work with you to integrate the platform with your POS system and connect all your online ordering channels.
3. Menu Configuration: You will configure your menu within the UrbanPiper dashboard. This master menu will then be synced across all platforms.
4. Staff Training: Train your staff to manage all incoming orders from the single UrbanPiper interface within your POS or on a provided device. This new workflow replaces the need to monitor multiple tablets.
5. Go Live: Once setup is complete, you can start accepting orders through the unified system. All orders from apps like Zomato, UberEats, and others will now appear directly in your POS.
6. Monitor and Optimize: Use the centralized reporting dashboard to track sales, identify popular items, and monitor performance across different delivery partners to make data-driven business decisions.

Pros and Cons of UrbanPiper

Pros:

• Operational Efficiency: Drastically reduces the time and effort needed to manage multiple delivery platforms.
• Error Reduction: Automating order entry into the POS minimizes human errors that occur during manual transcription.
• Centralized Control: Simplifies menu and stock updates across all channels from a single point of control.
• Improved Customer Experience: Real-time stock updates reduce order cancellations, leading to happier customers.
• Valuable Insights: The analytics dashboard provides a consolidated view of business performance, which is difficult to achieve when data is scattered across different platforms.

Cons:

• No Transparent Pricing: The need to schedule a demo to get pricing information can be a barrier for small businesses looking for quick solutions.
• Dependency: Your entire online ordering operation becomes dependent on a single third-party platform. Any downtime with UrbanPiper could affect all channels.
• Integration Complexity: The smoothness of the integration can depend heavily on the specific POS system being used. Some older or less common POS systems may have limitations.
• Learning Curve: Staff needs to be trained on a new system, which might take time to adapt to.

UrbanPiper Integrations

UrbanPiper's primary function is integration. It connects with a vast network of food delivery aggregators and POS systems.

Food Delivery Platforms:

• Swiggy
• Zomato
• UberEats
• Talabat
• Deliveroo
• DoorDash
• Grubhub
• and many other regional and local delivery services.

POS Systems: UrbanPiper integrates with over 50 popular POS systems globally. While the full list is extensive, it includes major names like:

• Toast
• Lightspeed
• Square
• Oracle Micros
• Petpooja
• Posist

UrbanPiper Alternatives

Several other companies offer similar restaurant integration solutions. Here are a few top alternatives:

• Deliverect: A direct competitor to UrbanPiper, Deliverect also integrates delivery channels with a restaurant's POS system. It is known for its wide range of integrations and strong presence in European and North American markets.
• Otter: Otter offers a suite of products for order aggregation, management, and analytics. It is a popular choice in the US and is known for its user-friendly interface and comprehensive reporting features.
• ItsaCheckmate: This platform focuses purely on integrating delivery platforms directly into POS systems, similar to UrbanPiper. It boasts integrations with over 150 POS systems and is a strong contender in the market.
• Chowly: Now part of the Otter family, Chowly was one of the pioneers in POS integration for third-party online ordering systems. It continues to be a reliable option for restaurants looking to automate their order flow.

UrbanPiper API

Yes, UrbanPiper provides a robust API for developers and enterprise clients who require custom integrations. The API allows businesses to connect UrbanPiper's functionality with their own internal systems, such as custom-built analytics platforms, loyalty programs, or inventory management software.

API access and documentation are typically not publicly available for immediate use. To get an API key and access the developer resources, you would need to contact the UrbanPiper sales or enterprise team. Access is usually granted as part of a custom or enterprise-level plan.

An example of what an API call to fetch orders might look like (conceptual):

{
  "method": "GET",
  "url": "https://api.urbanpiper.com/v1/orders",
  "headers": {
    "Authorization": "Bearer YOUR_API_KEY",
    "Content-Type": "application/json"
  },
  "params": {
    "status": "new",
    "outlet_id": "12345"
  }
}

UrbanPiper Affiliate Program

There is no public information available on the UrbanPiper website regarding a standard affiliate program where individuals can sign up and earn commissions through referral links. B2B companies like UrbanPiper often focus on strategic partnerships and reseller programs rather than traditional affiliate marketing.

If you are interested in partnering with UrbanPiper, it is best to contact their business development or partnerships team directly through their official website. You can inquire about potential referral fees, reseller agreements, or other forms of collaboration. They may have a partner program available for POS vendors, consultants, or other technology providers in the restaurant industry.