Survicate

What is Survicate

Survicate is a comprehensive customer feedback platform designed to help businesses collect, analyze, and act on customer insights. Its core purpose is to enable companies to listen to their customers across various channels, including websites, mobile apps, emails, and direct links. The platform provides tools to create and distribute surveys like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), as well as custom questionnaires. Founded in 2013 and headquartered in Poland, Survicate centralizes feedback from multiple sources into a single dashboard, using AI to automatically identify trends, topics, and sentiment. This allows product, marketing, and customer experience teams to make data-driven decisions to improve their products and services.

Survicate Features

Survicate offers a wide range of features to manage the entire feedback lifecycle:

• Multi-channel Surveys: Deploy surveys on your website as pop-ups or embedded forms, send them via email, share them through links, or integrate them into your mobile application. This ensures you can reach customers at every touchpoint.
• Feedback Hub: Centralize feedback not just from surveys but also from other sources like support tickets, app reviews, and call recordings to get a complete view of the customer experience.
• AI-Powered Analytics: The platform uses artificial intelligence to automatically analyze open-ended feedback, sort it into topics like 'UX' or 'Pricing', and perform sentiment analysis to gauge customer emotions.
• Automated Workflows: Set up triggers to send surveys automatically based on user behavior, such as after a purchase, a support interaction, or when a user visits a specific page. This captures timely and contextual feedback.
• Precise Targeting: Define specific audience segments based on user attributes, behavior, or CRM data to ask the right questions to the right people, improving response quality.
• Customizable Dashboards: Build real-time dashboards to track key metrics like NPS, CSAT, and response rates. Filter and segment data to uncover deeper insights.
• Native Integrations: Connect Survicate with dozens of other business tools, including CRMs, marketing automation platforms, and collaboration tools, to sync data and automate actions.

Survicate Pricing Plans

Survicate offers several pricing tiers designed to fit different business needs. There is a free plan for individuals and small projects just getting started with feedback collection. Paid plans scale up based on the number of monthly survey responses and access to advanced features. A typical structure includes a plan for small to medium-sized businesses that offers more responses, branding customization, and key integrations. A professional or business tier provides even higher response limits, advanced targeting options, AI analytics, and priority support. For large organizations, an enterprise plan is available with custom response volumes, advanced security features, a dedicated account manager, and premium integrations.

Survicate Free Plan

Survicate offers a free plan that is ideal for individuals or small teams looking to start collecting customer feedback. The free plan typically includes a limited number of monthly survey responses. Users on this plan can access basic survey creation tools, a selection of templates, and standard reporting features. While it provides access to some integrations, the most advanced ones are reserved for paid plans. It is a fully functional plan for running simple surveys on a website or via a link, making it a great starting point.

How to use Survicate

Getting started with Survicate is a straightforward process:

1. Sign Up: Create a free account on the Survicate website.
2. Create a Survey: From the dashboard, choose to create a new survey. You can select from pre-built templates for NPS, CSAT, product feedback, or start from scratch.
3. Customize Your Survey: Use the drag-and-drop editor to add questions, apply skip logic to show relevant questions, and customize the design to match your brand.
4. Choose Distribution Channel: Decide how you want to share your survey. You can get a code snippet to install on your website, generate a shareable link, or set up an email survey.
5. Configure Targeting: If using a website survey, you can set triggers for when it should appear (e.g., after 10 seconds, on exit intent) and who should see it (e.g., new vs. returning visitors).
6. Launch and Analyze: Activate your survey and watch the responses come in on your real-time dashboard. Analyze the results, view automatically generated reports, and identify key themes.
7. Integrate and Act: Connect Survicate to tools like Slack or your CRM to send notifications and data, enabling your team to act on the feedback quickly.

Pros and Cons of Survicate

Pros:

• Ease of Use: The platform is intuitive, and setting up surveys is quick and simple, even for non-technical users.
• Multi-channel Capability: It excels at collecting feedback from various sources (web, email, mobile app), providing a holistic view.
• Strong Integrations: Offers a wide range of native integrations with popular marketing, sales, and support tools.
• Helpful Free Plan: The free tier is generous enough for small-scale projects to get started.
• AI-Powered Insights: Automated topic and sentiment analysis saves time on processing qualitative feedback.

Cons:

• Advanced Analytics: While good for most users, the analytics capabilities may not be as deep as specialized business intelligence (BI) tools.
• Pricing Model: The pricing is based on the number of responses, which can become costly for businesses with very high traffic volumes.
• UI Complexity: For very advanced use cases with complex logic and targeting, the user interface can sometimes feel crowded.

Survicate integrations

Survicate offers a wide range of native integrations to connect your feedback data across your entire tech stack. You can sync survey responses and trigger actions in other platforms.

• CRM Integrations: Connect with Salesforce, HubSpot, and Pipedrive to enrich customer profiles with feedback data.
• Marketing Automation Integrations: Integrate with Mailchimp, Klaviyo, and ActiveCampaign to trigger personalized email campaigns based on survey responses.
• Customer Support Integrations: Send feedback directly to Zendesk, Intercom, and Freshdesk to create tickets or inform support agents.
• Collaboration Integrations: Share survey results and insights with your team via Slack and Microsoft Teams.
• Analytics Integrations: Push data to Google Analytics and Looker Studio for deeper analysis and visualization.

Survicate Alternatives

1. Hotjar: Hotjar combines feedback tools (surveys, feedback widgets) with behavior analytics tools (heatmaps, session recordings). It is a great alternative for teams who want to understand both what users say and what they do.
2. SurveyMonkey: A well-known and powerful survey tool that offers extensive features for market research and complex survey design. It is more focused on traditional surveys rather than on-site, contextual feedback.
3. Typeform: Known for its beautiful, conversational survey interface that leads to higher engagement rates. Typeform is excellent for user-friendly forms and quizzes but has fewer native on-site targeting options than Survicate.
4. Qualtrics: An enterprise-level experience management platform that offers sophisticated research and analytics capabilities. It is more complex and expensive, suited for large organizations with dedicated research teams.

Survicate API

Yes, Survicate provides a developer API that allows for custom integrations and advanced automation. The API enables you to programmatically manage contacts, retrieve survey responses, and trigger surveys. This is useful for syncing feedback data with internal databases or building custom workflows that are not covered by the native integrations. API access is typically included in the paid plans. You can obtain your API key from the account settings section within the Survicate platform, usually under an 'API' or 'Integrations' tab.

Here is a basic example of how to fetch survey responses using a cURL command:

curl -X GET 'https://api.survicate.com/v1/surveys/{survey_id}/responses/' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json'

Replace {survey_id} with your survey's ID and YOUR_API_KEY with your personal API key.

Survicate Affiliate program

Survicate offers a Partner Program for agencies, consultants, and technology companies that want to collaborate. While not a traditional public affiliate program, this partnership allows you to earn benefits, including potential revenue sharing or commissions, by referring clients or integrating Survicate into your services. To join, you typically need to apply through the 'Partners' page on their website. The application process involves providing details about your business and how you plan to partner with Survicate. Once approved, you will get access to resources, support, and information on the commission structure and payment terms. For individuals or influencers, it is best to contact their support or partnership team directly to inquire about potential collaboration opportunities.