Usersnap

What is Usersnap

Usersnap is a user feedback and bug tracking platform created for product managers, developers, and customer success teams. Its main purpose is to help companies collect, manage, and analyze feedback from their users directly within their web application or website. The platform allows end-users to provide visual feedback by taking screenshots or screen recordings of issues or ideas, which are automatically enriched with technical context like browser version, OS, and console logs. Founded in 2013, Usersnap is headquartered in Linz, Austria. The company aims to close the communication gap between companies and their customers, enabling teams to build better products based on direct user insights.

Usersnap Features

Usersnap provides a complete set of tools to manage the entire feedback lifecycle. Key features include:

• Visual Feedback and Bug Reporting: Users can capture their screen to report bugs or suggest improvements. The tool allows for annotations, drawings, and comments directly on the screenshot or screen recording, making the issue clear.
• In-App Surveys: Create and deploy various types of surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and multiple-choice questions, to gather quantitative feedback from specific user segments.
• Feedback Widget: A customizable widget that can be embedded into any website or web application. This widget serves as the primary way for users to submit feedback without leaving the page.
• Feedback Management Dashboard: A central place to view, organize, and prioritize all incoming feedback. Teams can use labels, assignments, and statuses to manage the workflow.
• Automatic Context Data: Every feedback item automatically includes important technical details, such as the user's browser, operating system, screen resolution, and console log errors. This helps developers reproduce and fix bugs faster.
• Release Announcements and Changelogs: Inform users about new features and updates directly within the application using an in-app notification widget. This helps to close the feedback loop and show users that their input is valued.
• User Segmentation: Target specific groups of users for feedback requests or surveys based on their behavior, location, or other custom attributes.

Usersnap Pricing Plans

Usersnap offers several pricing tiers designed to fit different team sizes and needs. The plans are typically structured as follows:

• Startup Plan: Aimed at small teams and early-stage companies. It includes core feedback collection features, a limited number of team members, and a set volume of feedback items per month.
• Company Plan: Designed for growing businesses, this plan offers more advanced features, such as more customization options, advanced survey types, and a higher volume of feedback items. It supports a larger team.
• Premium Plan: Suited for larger organizations that require more sophisticated features like advanced user targeting, dedicated support, and more integrations. It allows for more projects and team members.
• Enterprise Plan: A custom plan for large corporations with specific needs for security, compliance (like SOC 2), and scalability. It includes premium support, personalized onboarding, and unlimited projects.

Usersnap Free Plan

Usersnap does not offer a perpetual free plan. However, it provides a 15-day free trial for its paid plans. The trial gives new users full access to the features of the selected plan, allowing them to test the platform's capabilities thoroughly. During the trial, you can install the widget, collect feedback, set up surveys, and explore integrations without any commitment.

How to use Usersnap

Getting started with Usersnap is a straightforward process:

1. Sign Up: Create an account and start your free trial.
2. Create a Project: In the Usersnap dashboard, create a new project for your website or application.
3. Install the Widget: Copy the provided JavaScript snippet and paste it into your website's HTML code, usually before the closing </head> tag. Alternatively, use a tag manager like Google Tag Manager.
4. Configure Feedback Tools: Customize the feedback widget's appearance, text, and behavior. You can also set up specific surveys or feedback forms.
5. Collect Feedback: Once the widget is live, users can start submitting feedback. The items will appear in your Usersnap project dashboard in real-time.
6. Manage and Analyze: Use the dashboard to label, assign, and discuss feedback with your team. Analyze the data to identify trends and prioritize development work.

Pros and Cons of Usersnap

Pros:

• Excellent Visual Feedback: The ability for users to annotate screenshots and record their screen makes bug reports extremely clear and actionable.
• Rich Contextual Data: Automatic collection of browser, OS, and console log data saves significant time for developers.
• All-in-One Platform: It combines bug reporting, feature requests, and user satisfaction surveys in a single tool.
• Strong Integrations: Seamlessly connects with popular project management and communication tools like Jira, Trello, and Slack.
• Easy for End-Users: The feedback widget is intuitive and simple for non-technical users to operate.

Cons:

• Pricing: It can be more expensive compared to simpler feedback tools, which might be a barrier for very small teams or individuals.
• Learning Curve: While basic use is simple, mastering all the advanced features and configurations can take some time.
• No Session Replay: Unlike some competitors, it focuses on user-initiated feedback rather than full session replay analytics.

Usersnap integrations

Usersnap integrates with a wide range of popular tools to streamline workflows. Key integrations include:

• Jira Integration: Automatically create Jira issues from feedback items, sending all visual and technical details directly to your development backlog.
• Trello Integration: Convert user feedback into Trello cards on your project boards with a single click.
• Slack Integration: Receive real-time notifications in your Slack channels whenever new feedback is submitted.
• Azure DevOps Integration: Push feedback and bug reports directly into Azure DevOps work items.
• Asana Integration: Create tasks in Asana from user feedback to keep your project management aligned.
• Zapier Integration: Connect Usersnap to thousands of other apps through Zapier to create custom automated workflows.
• Intercom Integration: Access Usersnap feedback directly within your Intercom conversations to provide better support.

Usersnap Alternatives

1. Marker.io: A strong competitor focused on visual bug reporting for web agencies and development teams. It excels at deep integrations with project management tools but has fewer survey features than Usersnap.
2. Hotjar: A broader user behavior analytics tool that offers feedback polls and surveys alongside heatmaps and session recordings. It is less focused on detailed bug reporting and more on understanding user behavior.
3. Instabug: Primarily focused on mobile app feedback and bug reporting. It is a powerful choice for mobile-first companies but offers fewer features for web applications compared to Usersnap.
4. FullStory: A digital experience intelligence platform that provides detailed session replay. While it captures everything, its feedback tools are less prominent than its analytics capabilities. It is great for proactive issue discovery.

Usersnap API

Yes, Usersnap provides a REST API for developers. The API allows you to programmatically access and manage your feedback data, such as retrieving feedback items, project information, and statistics. This is useful for building custom integrations or data analysis dashboards.

To get an API key, you typically need to be on a paid plan. You can generate your API key within your Usersnap account settings under the 'API' or 'Developer' section.

Here is a basic example of how to fetch feedback items using the API with cURL:

curl -u "YOUR_API_KEY:" \
-H "Content-Type: application/json" \
-X GET "https://api.usersnap.com/v1/projects/YOUR_PROJECT_TOKEN/feedback_items"

Replace YOUR_API_KEY and YOUR_PROJECT_TOKEN with your actual credentials found in your account.

Usersnap Affiliate program

Usersnap offers a Partner Program for agencies, consultants, and technology companies that want to collaborate. While specific commission rates are not publicly listed, partners typically receive benefits for referring new customers. The program is designed for those who can integrate Usersnap into their services or recommend it to their client base. To join, you can visit the 'Partner Program' page on the Usersnap website and fill out an application form. If you cannot find a direct affiliate link, it is recommended to contact their support or sales team to inquire about partnership opportunities.