Stitch Labs

What is Stitch Labs

Stitch Labs was an operations management platform designed for modern, high-growth commerce brands. Its main purpose was to centralize inventory, orders, and data across multiple sales channels. Founded in 2011 and based in San Francisco, the company provided tools that helped businesses automate and simplify their operational workflows. This allowed sellers to manage their presence on platforms like Shopify, Amazon, and eBay from a single dashboard, preventing stockouts and improving fulfillment efficiency. In July 2020, Stitch Labs was acquired by Square. Following the acquisition, the platform stopped accepting new customers and was officially discontinued for existing users in Spring 2021, with the team integrating into Square to develop seller tools.

Stitch Labs Features

Stitch Labs offered a suite of features to manage multi-channel e-commerce operations:

• Centralized Inventory Management: It automatically synced inventory levels across all connected sales channels in real-time. This helped prevent overselling and ensured accurate stock counts were displayed to customers everywhere.
• Multi-Channel Order Management: The platform aggregated orders from all sales channels into a single, unified view. Users could process, manage, and track orders from one location, which simplified the entire workflow.
• Reporting and Analytics: It provided detailed reports on sales performance, inventory turnover, and profitability by channel and product. These insights helped businesses make better decisions about purchasing and marketing.
• Purchase Orders: Users could create and manage purchase orders to replenish stock. The system helped forecast inventory needs based on sales data to optimize stock levels.
• Fulfillment and Shipping Integrations: Stitch Labs connected with various shipping solutions and third-party logistics (3PL) providers to automate the order fulfillment process, from routing orders to the correct warehouse to updating tracking information.
• Bundling and Kitting: The platform supported product bundling, where individual SKUs could be grouped and sold as a single unit. Inventory levels for the components were automatically adjusted when a bundle was sold.

Stitch Labs Pricing Plans

Before being discontinued, Stitch Labs offered several tiered pricing plans tailored to the size and needs of different businesses. The plans were primarily based on the monthly order volume and the number of sales channels connected. There were typically plans for small but growing businesses, established mid-market brands, and large enterprises requiring advanced features and dedicated support. Each higher-tier plan included more advanced capabilities, such as more integrations, advanced reporting, and dedicated account management. These plans are no longer available.

Stitch Labs Free Plan

Stitch Labs did not offer a permanent free plan. However, it typically provided a free trial period for new users to test the platform's features and see if it was a good fit for their business. During the trial, users could connect their sales channels and explore the core functionalities of inventory and order management. This trial option was discontinued when the company stopped accepting new customers.

How to use Stitch Labs

A typical workflow for a user on the Stitch Labs platform involved these steps:

1. Connect Sales Channels: The first step was to integrate all e-commerce stores, marketplaces, and POS systems with the Stitch Labs account.
2. Sync Products and Inventory: Once connected, the platform would import all product data and sync inventory quantities across every channel.
3. Manage Orders: As new orders came in from any channel, they would appear on the central Stitch Labs dashboard for processing.
4. Fulfill and Ship: Users would then fulfill the orders, either in-house or by routing them to a 3PL partner. Shipping and tracking information would be updated automatically.
5. Analyze Performance: Business owners used the reporting dashboard to monitor sales trends, track inventory value, and make informed decisions for future growth.

Pros and Cons of Stitch Labs

Pros:

• Excellent Multi-channel Syncing: It was highly effective at keeping inventory and order data consistent across many sales platforms.
• Centralized Operations: It saved businesses significant time by consolidating all operational tasks into one system.
• Powerful Reporting: The analytics provided valuable insights into business performance.
• Scalability: The platform was built to support businesses as they grew their order volume and expanded to new channels.

Cons:

• Discontinued Service: The biggest disadvantage is that the product is no longer available.
• Complexity: For very small businesses with simple operations, the platform could feel complex.
• Cost: The pricing could be a significant investment for businesses with tight margins.

Stitch Labs Integrations

Stitch Labs offered a wide range of integrations with popular e-commerce tools, which was a core part of its value. Key integration categories included:

• E-commerce Platforms: Shopify, BigCommerce, Magento, WooCommerce.
• Marketplaces: Amazon, eBay, Etsy.
• Shipping and Fulfillment: ShipStation, Shippo, Amazon FBA, and various 3PL providers.
• Accounting Software: QuickBooks Online, Xero.
• Point of Sale (POS): Square, Shopify POS.

These integrations allowed for a seamless flow of data between different parts of a business's technology stack.

Stitch Labs Alternatives

Since Stitch Labs is no longer available, businesses looking for similar solutions can consider these alternatives:

• Linnworks: A powerful platform for automating multi-channel commerce operations, suited for larger businesses with complex needs. It offers extensive inventory, order, and shipping management features.
• Sellbrite: A user-friendly multi-channel management tool, now part of GoDaddy. It is a good choice for small to medium-sized businesses looking to sell on platforms like Amazon, eBay, and Etsy.
• Cin7: A comprehensive inventory management solution that combines inventory, order, POS, and B2B functionalities. It is suitable for product sellers who manage both online and offline sales.
• SkuVault: A warehouse and inventory management system focused on improving efficiency and accuracy in fulfillment operations. It is ideal for businesses that manage their own warehouse.

Stitch Labs API

Stitch Labs did provide a robust API that allowed developers to build custom integrations and connect the platform with other business systems. The API offered endpoints for managing products, inventory, orders, and contacts. However, since the service has been shut down, the Stitch Labs API is no longer active or accessible to the public. Any documentation or developer resources related to it are now obsolete.

Stitch Labs Affiliate Program

Any affiliate or partner program that Stitch Labs may have offered was terminated when the company was acquired by Square and its product was sunsetted. The company is no longer operational, so there are no opportunities to partner with them or promote their former service. Businesses should look into the affiliate or partner programs of the alternative platforms mentioned above.