Feedback Fish

What is Feedback Fish

Feedback Fish is a software tool designed to help website and application owners collect feedback from their users. The core purpose of the tool is to provide a simple and efficient way to gather issues, ideas, and compliments through a lightweight widget. This widget can be integrated into any website or web application with just a few lines of code. When a user submits feedback, it is sent to a central dashboard and can also be forwarded as an email notification. This allows product teams and developers to quickly understand user experiences and identify areas for improvement. The company was founded in Vienna, Austria, with a focus on creating a user-friendly and non-intrusive feedback collection system.

Feedback Fish Features

Feedback Fish offers several features to make feedback collection easy and insightful.

• Feedback Widget: A clean and simple widget that users can open to submit their thoughts. It categorizes feedback into 'Issue', 'Idea', or 'Other' for better organization.
• Easy Integration: The tool provides simple code snippets for both plain HTML and modern JavaScript frameworks like React, making the setup process very fast.
• User Identification: You can automatically attach a user's email or ID to their feedback submission. This makes it possible to reply to users and ask for more details.
• Multi-language Support: The widget automatically detects the user's browser language and displays text in one of over 40 supported languages.
• One-click Screenshots: Users can choose to include a screenshot of their current page with their feedback. This helps developers see exactly what the user was seeing when they encountered an issue.
• Automatic Data Collection: Along with the feedback, the tool automatically captures important technical details like the user's browser, operating system, and screen size.
• Team Collaboration: You can invite team members to your project, giving everyone access to the feedback dashboard to review and manage submissions together.

Feedback Fish Pricing Plans

Feedback Fish has a straightforward pricing structure with three main tiers.

• Free Plan: This plan is designed for individuals or small projects that are just starting to collect feedback. It includes all the basic features but has a limit on the total number of feedback submissions you can receive.
• Paid Plan: Aimed at production applications and established websites, this plan offers unlimited feedback submissions. It is suitable for businesses of all sizes that need a constant flow of user feedback without worrying about limits.
• Enterprise Plan: This is a custom plan for large organizations with specific requirements. It includes features like whitelabeling (removing Feedback Fish branding), service-level agreements (SLAs), and dedicated live chat support.

Feedback Fish Free Plan

Yes, Feedback Fish offers a free plan that is not time-limited. It is a great way to test the service and collect initial feedback. The free plan includes access to all core features, such as the feedback widget, screenshot capture, and team invites. The main limitation is that you can only collect a total of 25 feedback submissions. Once you reach this limit, you will need to upgrade to a paid plan to continue receiving feedback.

How to use Feedback Fish

Getting started with Feedback Fish is a simple process.

1. Sign Up: Create an account on the Feedback Fish website. You do not need a credit card to sign up for the free plan.
2. Create a Project: After signing up, you will be prompted to create a new project for your website or application. You will receive a unique Project ID.
3. Integrate the Widget: Copy the provided code snippet. For a standard website, you add a <script> tag to your HTML. For a React application, you can use the FeedbackForm component.
4. Add a Trigger: Attach the data-feedback-fish attribute to any button or link on your site. This element will now open the feedback widget when clicked.
5. Collect Feedback: Once the code is live, users can start submitting feedback. Submissions will appear in your Feedback Fish dashboard and can be sent to your email.
6. Review and Act: Log in to your dashboard to see all feedback, including screenshots and technical data. You can then use this information to fix bugs and improve your product.

Pros and Cons of Feedback Fish

Pros

• Very easy to set up: The integration process is fast and requires minimal technical knowledge.
• Lightweight widget: The widget does not slow down your website performance.
• Screenshot feature: Visual feedback is extremely helpful for understanding bugs and user issues.
• Simple pricing: The pricing plans are clear and easy to understand.
• Generous free plan: The free plan is useful for small projects to get started without any cost.

Cons

• Limited features: It lacks advanced features like public roadmaps or detailed analytics that some competitors offer.
• Fixed submission limit on free plan: The 25-submission limit is for the lifetime of the project, not per month, which can be restrictive.
• Basic dashboard: The dashboard is functional but may not be sufficient for teams that need complex feedback management workflows.

Feedback Fish integrations

Feedback Fish is designed for simplicity and does not have a large library of direct, one-click integrations with third-party apps. Its main integration methods are:

• Email Notifications: You can configure feedback to be sent directly to an email address. This allows for indirect integration with thousands of apps through services like Zapier or Make, which can trigger actions based on new emails.
• Webhooks: For more direct integration, you can use webhooks to send feedback data to any custom URL. This allows developers to build custom workflows, such as sending feedback to a Slack channel, creating a task in Jira, or adding a card to a Trello board.

Feedback Fish Alternatives

• Userback: A direct competitor that also focuses on visual feedback with screenshots and annotations. It offers more advanced features like video feedback and more direct integrations.
• Hotjar: A broader user analytics tool that includes feedback widgets, surveys, heatmaps, and session recordings. It is a good choice if you need more than just a feedback form.
• Canny: A platform focused on collecting feature requests and building public product roadmaps. It is more suitable for managing ideas and communicating product plans to users.
• Marker.io: A bug reporting tool that allows users to capture and annotate screenshots. It integrates deeply with project management tools like Jira, Trello, and Asana.

Feedback Fish API

Yes, Feedback Fish provides a REST API for developers to access their feedback data programmatically. This allows you to build custom integrations or pull feedback into your own internal systems.

To use the API, you first need to obtain an API key. You can generate a personal access token from within your Feedback Fish account settings, usually under a 'Developer' or 'API' section. This token must be included in the authorization header of your API requests.

Here is an example of how to fetch feedback for a project using curl:

curl 'https://feedback.fish/api/v1/feedback' \
  -H 'Authorization: Bearer YOUR_PERSONAL_ACCESS_TOKEN' \
  -H 'Content-Type: application/json'

Replace YOUR_PERSONAL_ACCESS_TOKEN with the key you generated from your dashboard. You can find more details and endpoints in the official API documentation on their website.

Feedback Fish Affiliate program

There is no public information available about a formal affiliate or partner program for Feedback Fish. Companies that do not advertise a program sometimes offer referral arrangements on a case-by-case basis. If you are interested in promoting Feedback Fish, it is best to contact their support team directly through the email or contact form on their website to inquire about any potential partnership opportunities.