Userback

What is Userback

Userback is a software tool for collecting feedback from users of websites and applications. Its main purpose is to help product teams, developers, and designers understand user experiences better. The tool allows end-users to report bugs, suggest features, and give general feedback visually. Instead of writing long emails, users can take screenshots, record their screen, and add comments directly on the page. This makes the feedback clear and easy to understand. Userback was founded to solve the problem of vague feedback and to make the process faster for both users and product teams. It is used by SaaS companies, web agencies, and any business with a digital product to improve customer satisfaction and build better products.

Userback Features

Userback provides a complete set of tools to manage the entire feedback process. Here are its main features:

• Feedback Widget: A customizable button you can add to your website. Users click it to open a form where they can leave feedback without leaving your site.
• Screen Annotation: Users can draw on screenshots to highlight specific elements on a page. This helps to show exactly where a problem is.
• Video Recording: Users can record their screen to show the steps they took that led to an issue. This is very useful for developers to reproduce bugs.
• Session Replays: This feature lets you watch a recording of a user's session. It gives you the full context of their actions before they submitted feedback.
• In-App Surveys: You can create and show surveys like Net Promoter Score (NPS) or Customer Satisfaction (CSAT) to get specific insights from your users.
• Feature Request Portal: A dedicated place where users can submit new ideas for your product. Other users can see these ideas and vote for them, helping you prioritize what to build next.
• Feedback Management Dashboard: A central place to see all feedback. You can filter, categorize, assign feedback to team members, and track its status.
• Browser Extension: A tool for your internal team to report bugs and give feedback easily while they are testing the website.

Userback Pricing Plans

Userback offers several pricing plans designed for different types of businesses. The plans are usually structured in tiers.

• Startup Plan: This plan is for small teams and startups. It includes the basic features for collecting feedback on a limited number of projects.
• Company Plan: This plan is for growing businesses. It offers more features, supports more projects and team members, and includes more integrations.
• Premium Plan: Aimed at larger companies, this plan includes advanced features like session replays, more customization options, and priority support.
• Enterprise Plan: For very large organizations, this plan offers custom solutions, advanced security features like SOC 2 compliance, and a dedicated account manager.

Userback Free Plan

Userback does not have a permanent free plan. However, it offers a free trial for all its paid plans. The trial period is typically 14 days. During the trial, you get access to all the features of the plan you choose. This allows you to test the software completely and see if it fits your team's needs before you decide to purchase a subscription.

How to use Userback

Getting started with Userback is a simple process. Here are the typical steps:

1. Sign Up: Create an account on the Userback website and start your free trial.
2. Create a Project: In your dashboard, create a new project for your website or application.
3. Install the Widget: Userback will give you a small piece of JavaScript code. You need to copy this code and paste it into your website's HTML, usually before the closing </head> tag.
4. Customize the Widget: You can change the color, text, and position of the feedback button to match your website's design. You can also choose what kind of feedback you want to collect (e.g., bug reports, feature ideas).
5. Collect Feedback: Once the widget is live, your users can start submitting feedback. They will see the feedback button on your site.
6. Manage Feedback: All feedback will appear in your Userback dashboard. Here, you can review it, watch session replays, assign it to team members, and reply to users.
7. Integrate with Other Tools: Connect Userback to your project management tool like Jira or Trello. This lets you send feedback directly to your development workflow.

Pros and Cons of Userback

Here is a balanced look at the advantages and disadvantages of using Userback.

Pros:

• Visual Feedback: The ability for users to draw on the screen and record videos makes feedback very clear and actionable.
• Easy for Users: The widget is simple and intuitive for non-technical users to report issues.
• All-in-One Tool: It combines bug reporting, feature requests, and surveys in one platform.
• Helpful Context: Session replays and automatic browser information provide developers with the context they need to fix bugs faster.
• Good Integrations: It connects well with many popular project management and communication tools.

Cons:

• No Free Plan: There is no forever-free option, which might be a problem for very small projects with no budget.
• Learning Curve: With so many features, it can take some time for a new team to learn how to use the platform effectively.
• Price: It can be more expensive than some simpler feedback tools on the market.

Userback integrations

Userback integrates with many popular tools to help teams work more efficiently. These integrations allow you to send feedback directly to the applications your team already uses.

• Jira Integration: Create Jira issues directly from feedback in Userback.
• Slack Integration: Receive notifications in your Slack channels for new feedback.
• Trello Integration: Convert feedback into Trello cards for your project boards.
• Asana Integration: Create tasks in Asana from user feedback.
• GitHub & GitLab Integration: Send bug reports and feature requests as issues to your repositories.
• Microsoft Teams Integration: Get feedback notifications and updates in your Teams channels.
• Zapier Integration: Connect Userback to thousands of other apps through Zapier to automate workflows.

Userback Alternatives

If Userback is not the right fit, here are some other similar tools:

• Marker.io: This tool is very focused on bug reporting for web agencies and development teams. It has deep integrations with project management tools but fewer features for general user feedback like surveys.
• Usersnap: A strong competitor with similar features for visual feedback and bug tracking. The choice between Usersnap and Userback often depends on specific feature needs and pricing preferences.
• Hotjar: Hotjar is more of an analytics tool with heatmaps and session recordings, but it also has features for collecting user feedback through widgets and surveys. It is a good choice if you want both analytics and feedback.
• Instabug: This tool is a leading choice for mobile app feedback. While it also supports websites, its main strength is in collecting feedback, crash reports, and bug reports from iOS and Android apps.

Userback API

Yes, Userback provides a REST API for developers. The API allows you to programmatically access your feedback data, manage projects, and create custom integrations. You can use it to build custom reports, connect to internal systems, or automate feedback management tasks.

To get your API key, you need to log in to your Userback account, go to your account settings, and find the API section. The key will be available there for accounts on a paid plan.

Here is a simple example of how to fetch feedback using the API with cURL:

curl -X GET 'https://api.userback.io/v1/feedback' \
-H 'Authorization: Bearer YOUR_API_TOKEN'

Replace YOUR_API_TOKEN with your actual API key.

Userback Affiliate program

Userback has an affiliate program for partners who want to promote the software. Affiliates can earn a commission for every new customer they refer. The commission is typically a percentage of the subscription revenue for a certain period, such as the first 12 months.

To join, you can apply through the affiliate program page on the Userback website. After your application is approved, you will get a unique referral link and access to marketing materials. Payments are usually made through a third-party platform like PartnerStack on a monthly basis, once you reach a minimum payout threshold.