Supahub

What is Supahub

Supahub is a customer feedback management software designed to help businesses understand their users' needs. It provides a centralized platform to collect, organize, and prioritize feature requests and general feedback. The core purpose of Supahub is to close the loop between users and product teams, ensuring that development efforts are focused on what matters most to customers. Its main functionality includes creating public feedback portals, managing a product roadmap, and announcing updates through a changelog. Supahub operates as a modern SaaS solution, offering an all-in-one tool for product managers, support teams, and founders to make data-informed decisions and build better products.

Supahub Features

Supahub offers a range of features to manage the entire feedback lifecycle:

• Public Feedback Portal: Create a branded, public space where users can submit feature requests, comment on ideas, and vote for suggestions. It supports custom domains, multiple languages, and both light and dark themes for a consistent brand experience.
• In-App Widgets: Embed a feedback widget directly into your website or application. This allows users to provide feedback without leaving your product, increasing the quantity and quality of submissions.
• Centralized Feedback Hub: All feedback from various sources is collected in one organized dashboard. This makes it easy to analyze, categorize, and identify trends in user requests.
• Feature Prioritization: Use a simple framework to rank feature requests based on factors like user votes, impact, and effort. This helps teams decide what to build next with confidence.
• Public Product Roadmap: Maintain transparency with your users by sharing a public roadmap. You can customize statuses like 'Planned', 'In Progress', and 'Completed' to show users what you are working on.
• Product Changelog & Release Notes: Announce new features, improvements, and bug fixes with an integrated changelog. This keeps your audience engaged and informed about your product's evolution.
• Merge Duplicate Posts: Keep your feedback board clean by merging similar or duplicate suggestions into a single post, consolidating all votes and comments.
• Post on Behalf of Users: Support teams can add feedback on behalf of customers, ensuring that insights from emails, calls, or chats are captured in the system.

Supahub Pricing Plans

Supahub provides several pricing tiers to fit different business sizes and needs. The plans are structured to scale as a company grows.

• Free Plan: Designed for individuals or very small projects just starting to collect feedback. It includes basic features but has limitations on the number of users or feedback boards.
• Startup Plan: Aimed at small teams and growing businesses. This plan typically offers more features, such as custom domains, more admin seats, and the removal of Supahub branding.
• Business Plan: Suited for established companies that require more advanced capabilities. This tier often includes priority support, private boards, and more extensive customization options to handle a larger volume of feedback and users.

Supahub Free Plan

Yes, Supahub offers a free plan. It is a great option for getting started with customer feedback management. The free plan allows you to set up a feedback board and begin collecting suggestions from your users. It typically includes core features like feedback collection and voting. Limitations may apply to the number of team members, tracked users, or active boards. In addition to the free plan, Supahub also provides a 10-day free trial for its paid plans, allowing you to test all premium features before committing.

How to use Supahub

Getting started with Supahub is a straightforward process:

1. Sign Up: Create a free account on the Supahub website.
2. Create a Board: Set up your first feedback board. You can customize its name, appearance (logo, colors), and privacy settings (public or private).
3. Share Your Board: Share the link to your public feedback portal with your users via email, social media, or your website. You can also install the in-app widget to collect feedback directly within your product.
4. Collect Feedback: Users can now visit your portal to submit new ideas, vote on existing ones, and leave comments.
5. Prioritize and Manage: Use the Supahub dashboard to review all incoming feedback. Merge duplicates, engage with users in the comments, and use voting data to prioritize the most important requests.
6. Update Your Roadmap: Move prioritized features to your public roadmap to inform users about your development plans.
7. Announce Updates: Once a feature is released, use the changelog to announce the update to your users, closing the feedback loop.

Pros and Cons of Supahub

Pros:

• All-in-One Solution: Combines feedback collection, a public roadmap, and a changelog in a single platform.
• User-Friendly Interface: The tool is designed to be simple and intuitive for both admins and end-users.
• Affordable: Offers competitive pricing, including a free plan, making it accessible for startups and small businesses.
• Good Customization: Provides options for custom branding, domains, and themes to match your company's look.
• Direct User Engagement: Facilitates direct communication with users through comments and updates.

Cons:

• Fewer Integrations: Compared to more established competitors, it may have a limited number of native integrations with other tools.
• Lacks Advanced Features: May not have some of the highly advanced analytics or enterprise-level features found in more expensive platforms.
• Newer Platform: As a newer tool in the market, it is still evolving and adding features over time.

Supahub integrations

Supahub is primarily focused on providing a strong core feature set for feedback management. Currently, the platform has limited native, one-click integrations with third-party applications. Teams can often use tools like Zapier or webhooks to create custom connections with other software such as Slack for notifications or Jira for task management. It is recommended to check their official website or contact their support for the most current information on available integrations.

Supahub Alternatives

• Canny.io: A leading competitor with a very similar feature set. Canny is known for its robust functionality and is widely used, but it is generally considered a more expensive option.
• Frill.co: Another all-in-one tool for feedback, roadmaps, and announcements. Frill is praised for its clean and simple design, offering a comparable experience to Supahub.
• Productboard: A more comprehensive product management platform. While it excels at feedback collection and roadmapping, it also includes deeper features for product strategy and prioritization, making it suitable for larger product teams.
• Trello: While not a dedicated feedback tool, many teams use Trello for its simple board-based system to track feature requests manually. It is flexible but lacks specialized features like voting and a public changelog.
• UserVoice: An enterprise-grade feedback and product management solution. It offers extensive features for large organizations but comes with a significantly higher price point and complexity.

Supahub API

Information regarding a publicly available REST API for Supahub is not readily accessible on their main website. SaaS platforms of this nature often provide API access, especially on their higher-tier plans, to allow for custom integrations and data workflows. Developers or businesses interested in API access should contact the Supahub support team directly to inquire about its availability, documentation, and how to obtain an API key.

Supahub Affiliate program

Supahub does not publicly advertise a formal affiliate or reseller program on its website. However, many software companies are open to partnerships, especially with influencers, agencies, or content creators in their niche. If you are interested in promoting Supahub, it is recommended to reach out to their marketing or support team via email to discuss potential collaboration or partnership opportunities.