Olvy

What is Olvy

Olvy is a software platform designed for product teams to manage user feedback effectively. Its main purpose is to collect feedback from many different sources and bring it into one central place. The platform uses Artificial Intelligence (AI) to automatically analyze this feedback, helping teams to understand user needs, find important issues, and discover ideas for new features. Olvy helps turn large amounts of raw customer comments from surveys, support tickets, app reviews, and social media into clear, actionable insights. This allows product managers and developers to make data-driven decisions and build products that users truly want. The company operates with a remote-first team and aims to help businesses become more user-centric.

Olvy Features

Olvy offers a range of features powered by AI to help manage the entire feedback lifecycle.

• Feedback Unification: Connects with various channels like Slack, Discord, Twitter, app stores, and CRMs to automatically pull all customer feedback into a single workspace. This saves time on manual data collection.
• AI Auto Listener Agent: An intelligent agent that scans connected channels, identifies genuine feedback, and filters out irrelevant conversations or noise. This ensures only valuable information is captured.
• Sentiment Analysis: Automatically determines the emotion behind feedback, categorizing it as positive, neutral, or negative. This helps teams quickly gauge user satisfaction.
• Thematic Analysis: The AI groups related feedback into common themes. This makes it easy to see which topics, problems, or feature requests are mentioned most often by users.
• AI-Generated Summaries: With one click, you can generate concise summaries from hundreds or thousands of feedback entries. This is useful for quickly understanding the main points without reading everything.
• Ask Olvy: A feature that lets you ask questions about your feedback data in plain language. For example, you can ask, "What do users dislike about our mobile app?" and get an AI-generated answer.
• Feedback Translation: Automatically translates feedback from different languages into English, allowing you to understand your global user base.
• Automated Tagging: The system can automatically categorize feedback by type (e.g., bug report, feature request) and assign it to relevant teams (e.g., Engineering, UX).
• Integrations: Olvy connects with many popular tools, including Zapier, which allows you to link with thousands of other applications for a seamless workflow.

Olvy Pricing Plans

Olvy's pricing is typically structured in tiers to suit different company sizes and needs. While specific prices are provided upon requesting a demo, the plans generally follow a standard SaaS model.

• Startup Plan: Aimed at small teams and early-stage companies. This plan usually includes a limited number of integrations, a set volume of feedback analysis per month, and access to core AI features.
• Growth Plan: Designed for growing businesses that need to manage a larger volume of feedback. It typically offers more integrations, a higher feedback limit, advanced reporting features, and support for more team members.
• Enterprise Plan: A custom plan for large organizations. This tier includes everything from the Growth plan, plus features like advanced security, dedicated customer support, custom integrations, and unlimited feedback processing.

Olvy Free Plan

Olvy does not offer a permanent free plan. However, they provide a free trial or a personalized demo for interested teams. To access this, you typically need to contact their sales team through their website. The trial period allows you to test the platform's key features, connect a few feedback sources, and see how the AI analysis works with your own data. This helps you evaluate if the tool is a good fit for your team before committing to a paid plan.

How to use Olvy

Getting started with Olvy involves a few simple steps to begin centralizing and analyzing your user feedback.

1. Request a Demo and Sign Up: First, you need to sign up for an account, which usually starts with a demo to understand your needs.
2. Set Up Your Workspace: Once you have an account, you create a workspace for your product or company.
3. Connect Feedback Sources: Go to the integrations section and connect the channels where you receive feedback. This could be your Slack community, Intercom support chat, Google Play Store reviews, or a Twitter account.
4. Let the AI Work: Olvy's AI Auto Listener will start monitoring these channels and automatically import relevant feedback into your workspace.
5. Analyze Insights: In your dashboard, you will see feedback categorized by theme, sentiment, and type. Use the AI summary feature to get a quick overview of all recent feedback.
6. Ask Questions: Use the "Ask Olvy" feature to dig deeper. Ask specific questions about user pain points or feature ideas to get instant answers.
7. Create Actionable Tasks: Based on the insights, you can prioritize what to build next. Integrate Olvy with your project management tool (like Jira or Trello) to create tasks directly from user feedback.
8. Close the Loop: Once a feature is built or a bug is fixed, you can find the users who requested it and inform them, which improves customer loyalty.

Pros and Cons of Olvy

Here is a balanced look at the advantages and potential disadvantages of using Olvy.

Pros:

• Time-Saving Automation: The AI-powered analysis saves product teams many hours of manual work sorting through feedback.
• Centralized Feedback Hub: Bringing all feedback into one place provides a single source of truth for user opinions.
• Actionable Insights: The tool is excellent at turning qualitative data into clear, prioritized insights for product roadmaps.
• Global User Understanding: Automatic translation helps teams understand feedback from users all over the world.
• Reduces Noise: The AI listener is effective at filtering out irrelevant messages and capturing only genuine feedback.

Cons:

• Pricing: May be expensive for very small startups or individual developers who have a limited budget.
• Learning Curve: While powerful, mastering all the AI features and setting up the perfect workflow might take some time.
• Dependency on Integrations: The tool's effectiveness depends on the quality and availability of integrations with the specific channels you use.
• AI Accuracy: Like any AI system, the analysis may not be 100% perfect and might require some human oversight to ensure accuracy.

Olvy integrations

Olvy integrates with a variety of tools to ensure you can collect feedback from wherever your users are.

• Communication Tools: Slack, Discord, and Telegram for community feedback.
• App Stores: Google Play Store and Apple App Store for mobile app reviews.
• Social Media: Twitter to track public mentions and feedback.
• CRM and Support: Integrations with popular CRMs and customer support platforms like Hubspot and Intercom.
• Zapier: This integration is very powerful, as it allows you to connect Olvy with over 5,000 other applications. You can create custom workflows, for example, to send feedback from a Typeform survey directly into Olvy.
• API: Olvy also provides its own API for custom integrations.

Olvy Alternatives

If you are looking for other tools similar to Olvy, here are a few alternatives:

• Productboard: A comprehensive product management platform that also includes feedback collection. Productboard is stronger in roadmapping and prioritization features, while Olvy focuses more on the AI analysis of incoming feedback.
• Canny: A popular tool for creating public feedback boards where users can submit and vote on feature requests. It is excellent for transparency and community engagement but has less advanced AI analysis compared to Olvy.
• UserVoice: One of the original feedback management tools, often used by large enterprises. It is a robust platform but can be more complex and expensive. Olvy offers a more modern, AI-first approach.
• Dovetail: This tool is more focused on user research, helping teams analyze user interviews, usability tests, and research notes. Olvy is more geared towards analyzing a continuous stream of feedback from multiple live channels.

Olvy API

Yes, Olvy provides a developer API. This allows your technical team to build custom integrations and programmatically send data to your Olvy workspace. For example, you can use the API to push feedback collected from your own internal tools or website forms directly into Olvy for analysis.

To get your API key, you typically need to log in to your Olvy account, navigate to the settings or developer section, and generate a new key for your workspace. The API documentation, which is usually available on their website or provided to customers, contains the necessary information on endpoints and data formats.

Here is a generic example of what an API call to send feedback might look like in cURL:

curl -X POST 'https://api.olvy.co/v1/feedback' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json' \
-d '{
  "content": "The new dashboard is a bit slow to load.",
  "user_id": "user-123",
  "user_email": "customer@example.com",
  "source": "WebApp Feedback Form"
}'

Olvy Affiliate program

Currently, Olvy does not have a publicly advertised affiliate or referral program on its website. This is common for B2B SaaS companies that focus on a direct sales approach. However, if you are interested in partnering with Olvy or becoming an influencer for their product, it is a good idea to contact their team directly. You can reach out to their support or sales email address to inquire about any potential partnership, referral, or reseller programs they might offer privately.