Feedback Lane

What is Feedback Lane

Feedback Lane is a software tool that provides a simple widget for websites to collect feedback from visitors. The main purpose of the tool is to make it very easy for customers to share their thoughts, suggestions, or report issues without needing to navigate to a separate contact page or fill out a long form. It works by adding a small, non-intrusive button to a website. When a user clicks this button, a simple form appears where they can type and submit their feedback. The feedback is then sent directly to the website owner's email or integrated into a workflow tool like Notion. This makes the process of gathering user input direct and efficient.

Feedback Lane Features

Feedback Lane offers a focused set of features designed for simplicity and effectiveness.

• Simple Feedback Widget: A lightweight and easy-to-install widget that can be added to any website with a small code snippet. It provides a straightforward way for users to submit feedback.
• Widget Customization: You can change the colors and text of the widget to match your website's brand and style. This ensures a consistent look and feel for your visitors.
• Email Notifications: Automatically receive an email notification whenever a new piece of feedback is submitted. This helps you stay informed and respond quickly to user input.
• Notion Integration: Connect Feedback Lane directly to your Notion workspace. New feedback submissions will be automatically added to a Notion database, allowing you to organize, tag, and manage feedback alongside your other projects.
• Slack Integration (via Notion): By using Notion's own Slack integration, you can receive notifications in your Slack channels when new feedback arrives in your Notion database. This keeps your team updated in real-time.
• Remove Branding: On paid plans, you have the option to remove the "Powered by Feedback Lane" branding from the widget for a fully white-label experience.

Feedback Lane Pricing Plans

Feedback Lane offers different pricing plans to suit various needs. There is typically a free plan for individuals or small projects and one or more paid plans for businesses that require more features and customization.

• Free Plan: This plan usually includes the basic feedback widget with standard features but comes with Feedback Lane branding.
• Paid Plan(s): These plans offer advanced features such as the ability to remove the branding, customize the widget's appearance more deeply, and potentially handle a higher volume of feedback submissions. These plans are ideal for businesses that want a more professional and integrated feedback solution.

Feedback Lane Free Plan

Yes, Feedback Lane offers a free plan. This plan is a great way to start collecting feedback immediately. It includes the core functionality of the feedback widget and email notifications. The main limitation of the free plan is the inclusion of the "Powered by Feedback Lane" branding on the widget. For many users, this is a good starting point to evaluate the tool's usefulness before deciding to upgrade.

How to use Feedback Lane

Getting started with Feedback Lane is a simple process.

1. Sign Up: Create an account on the Feedback Lane website.
2. Customize Your Widget: In your dashboard, you can customize the text, colors, and position of the feedback button to match your site's design.
3. Set Up Integrations: Connect your account to Notion if you want feedback to go there. Otherwise, configure your email for notifications.
4. Install the Widget: Copy the provided JavaScript code snippet.
5. Add to Your Website: Paste the code snippet into the HTML of your website, usually just before the closing </body> tag.
6. Collect Feedback: The widget will now be live on your site. Visitors can click it to leave feedback, and you will receive it through your configured channels.

Pros and Cons of Feedback Lane

Pros:

• Extremely Simple: The tool is very focused and easy to set up and use.
• Low Friction for Users: Customers can leave feedback in seconds without leaving the page.
• Direct Notion Integration: A major benefit for teams that already use Notion for project management.
• Lightweight: The widget does not slow down your website.

Cons:

• Limited Features: It lacks advanced features like user tracking, analytics, or screenshot capabilities found in other feedback tools.
• Few Integrations: The primary integration is with Notion, which may not suit teams using other project management tools.
• Basic Reporting: Does not offer in-depth analytics or reporting on the feedback received.

Feedback Lane integrations

Feedback Lane focuses on a streamlined workflow with key integrations:

• Notion: Feedback can be sent directly into a Notion database. This allows teams to manage feedback as part of their product planning, bug tracking, or general task management workflows within Notion.
• Slack: While not a direct integration, you can receive Slack notifications for new feedback by using Notion's native Slack integration. When a new item is added to your feedback database in Notion, it can trigger a notification in a designated Slack channel.

Feedback Lane Alternatives

• Hotjar: A more comprehensive tool that offers feedback widgets, but also includes heatmaps, session recordings, and surveys. It is better for deep user behavior analysis.
• Userback: Focuses on visual feedback, allowing users to annotate screenshots and provide more context. It is great for design and development teams.
• Mopinion: An enterprise-level feedback platform with advanced targeting, complex survey logic, and detailed analytics. It is suited for large organizations with specific feedback needs.
• Qualaroo: A tool that specializes in targeted surveys and feedback forms (Nudges) that appear based on user behavior, time on page, or other triggers.

Feedback Lane API

Currently, there is no publicly available information about a developer API for Feedback Lane. The tool is designed for simplicity and direct integration with Notion. For specific developer needs or questions about a possible API, it is best to contact the Feedback Lane support team directly to inquire about available options or future plans.

Feedback Lane Affiliate program

There is no public information regarding an official affiliate or partner program for Feedback Lane. If you are interested in promoting the tool or exploring partnership opportunities, the recommended approach is to contact their sales or support team directly via email to discuss potential collaborations.