Fathomhq

What is Fathom

Fathom is an AI-driven meeting assistant that records and summarizes video calls, captures highlight clips, and produces searchable transcripts. It attaches to supported conferencing platforms, automatically detects important moments during a call, and provides structured summaries and shareable snippets for follow-up and knowledge management. The tool is aimed at sales teams, product managers, customer success, and any knowledge-heavy workflows that need consistent capture and distribution of meeting outcomes.

Fathom focuses on reducing manual note-taking and improving signal extraction from meetings. It stores meeting highlights and transcripts in a central repository, makes content discoverable via search, and offers direct export to CRMs, knowledge bases, and messaging apps. For teams that run frequent customer calls or cross-functional syncs, Fathom helps convert spoken conversations into action items, content, and training artifacts.

Fathom features

What does Fathom do?

Fathom records online meetings and uses speech-to-text plus AI models to generate transcripts, key moments, and concise summaries. During or after a meeting it can automatically tag and highlight sections such as decisions, action items, and customer objections. These outputs are stored with timestamps so users can jump directly to a recorded moment or create short video clips for sharing.

The platform also provides search across transcripts, meeting libraries organized by team or project, and export options for common productivity and CRM tools. Fathom supports sharing via secure links, setting privacy controls for recordings, and adding notes or metadata to make later retrieval easier. For sales and customer success teams, those features reduce friction when creating call summaries, onboarding material, or training clips.

Key functional areas include meeting capture, automated summarization, clip generation, searchable transcripts, and integrations for downstream workflows. Administrators can manage team access, retention policies, and branding of exported clips, while individual users get quick access to a personal library of their meetings.

Fathom pricing

Fathom offers these pricing plans:

• Free Plan: $0/month — limited meeting minutes, basic transcription, and a small library of saved highlights suitable for individual users or evaluation.
• Starter: $15/month per user billed monthly or $12/month per user when billed annually ($144/year per user) — expanded transcription minutes, clip exports, and basic integrations for small teams.
• Professional: $30/month per user billed monthly or $25/month per user when billed annually ($300/year per user) — higher minutes quota, advanced AI summaries, multi-user admin controls, and priority integrations with major CRMs and knowledge apps.
• Enterprise: Custom pricing — dedicated onboarding, SSO, advanced security controls, retention settings, and SLA-backed support for large organizations.

Check Fathom's current pricing for the latest rates and enterprise options.

How much is Fathom per month

Fathom starts at $12/month per user when billed annually for the Starter tier. Monthly billing options are available for teams that prefer flexibility; the monthly equivalent starts at $15/month per user for Starter and scales to the $25–$30/month per user range for higher tiers depending on feature set and minutes.

Monthly billing incurs a slightly higher per-month charge versus annual commitments but allows teams to scale seats up or down without an annual contract. Enterprise customers typically negotiate custom monthly or quarterly billing tied to support and compliance add-ons.

How much is Fathom per year

Fathom costs $144/year per user for the Starter plan when billed annually at $12/month per user. The Professional annual cost is typically $300/year per user when billed annually at $25/month per user, while Enterprise plans are quoted annually based on seat counts and requirements.

Annual billing usually includes a discount compared with the monthly rate and may include additional onboarding credits or extended trial options for new customers.

How much is Fathom in general

Fathom pricing ranges from $0 (free) to $30+/month per user. Small teams or single users can often operate on the free tier or Starter tier, while teams that require heavy transcription usage, advanced summaries, or enterprise controls move into Professional or Enterprise bands. Budget planning for larger deployments should include storage and potential transcription overage costs, which can increase the total monthly spend per user.

What is Fathom used for

Fathom is used to convert meetings into searchable knowledge, accelerate sales follow-up, and reduce the manual effort of note-taking. Sales reps use it to extract objections, commitments, and next steps from calls so they can populate CRMs without re-listening to full recordings. Product teams use highlights to collect customer feedback snippets for prioritization and roadmap discussions.

Customer success teams use Fathom to capture onboarding sessions and recurring check-ins, turning those into standardized playbooks and training clips. Engineering and operations teams use searchable transcripts to reference decisions made in cross-functional syncs, reducing the risk of lost context as projects progress.

Typical use cases include:

• Personal Use: Individuals keep a personal meeting archive and quick summaries to reduce repetitive note-taking.
• Team Features: Sales and CS teams generate call highlights and push meeting outcomes into Salesforce, HubSpot, or shared knowledge bases.
• Content Creation: Marketing and enablement teams create short, shareable clips for training, case studies, and internal comms.

Pros and cons of Fathom

Pros:

• Automated, timestamped transcripts and highlights that reduce manual note-taking and speed up follow-up.
• Native integrations and export paths to CRMs, Notion, Slack, and other productivity apps, enabling easy handoff of meeting outcomes.
• Clip generation and sharing that make it easy to surface customer quotes or demo moments without editing full recordings.

Cons:

• Heavy transcription use can require higher-tier plans or incur overage charges, which increases cost for frequent conference-heavy teams.
• AI summaries can miss domain-specific nuance; teams should verify critical details before relying solely on generated content.
• Dependence on supported conferencing platforms; calls on unsupported platforms require manual upload or may not be captured automatically.

Fathom free trial

Fathom generally offers a free tier with basic transcription and highlights so teams can test recording, summarization, and sharing workflows. Paid tiers typically include trial periods or credit-based evaluations for Professional and Enterprise features. Trials let teams validate the accuracy of automatic summaries, the quality of clips, and integration behavior with their CRM or knowledge systems.

During the trial, teams should exercise the platform across different meeting types (sales demos, customer success calls, internal reviews) to evaluate transcription accuracy, highlight tagging, and export reliability. A focused pilot helps surface any compliance or retention questions before wider roll-out.

Is Fathom free

Yes, Fathom offers a Free Plan that provides limited transcription minutes, basic highlight capture, and a shared library for one or a few users. The free tier is suitable for individuals and small pilots but includes limits on minutes, integrations, and team management features compared with paid plans.

Fathom API

Fathom exposes APIs and webhooks designed to integrate meeting artifacts into other systems. Typical API capabilities include retrieving transcripts and summaries, exporting highlight clips, creating or tagging meeting records programmatically, and pushing meeting metadata into a CRM or knowledge platform. Webhooks notify external services when a meeting ends, a highlight is created, or a clip becomes available for export.

Developers commonly use the API to automate workflows such as creating CRM call logs with attached timestamps, storing transcripts in knowledge management systems, or triggering downstream processes on clip creation. Authentication is usually via API keys or OAuth, and enterprise customers can often request scoped tokens or additional auditing capabilities.

For specifics on endpoints, rate limits, and sample code, consult Fathom's developer documentation at Fathom's integrations and API documentation. If you plan to integrate at scale, validate API quotas, webhook retry semantics, and export format options (JSON, SRT, VTT, MP4 clips).

10 Fathom alternatives

Paid alternatives to Fathom

• Otter.ai — Real-time transcription, collaborative notes, and meeting summaries with team folders and integrations into Zoom and calendar systems.
• Fireflies.ai — Automated meeting transcription and conversation intelligence focused on team search, notes, and CRM exports.
• Gong.io — Conversation intelligence for sales that analyzes calls at scale and provides revenue-facing analytics and coaching tools.
• Chorus.ai — Sales call recording and coaching platform that surfaces patterns in customer conversations and integrates with major CRMs.
• Grain — Clip-centric meeting capture that emphasizes short highlight creation and content repurposing for marketing and enablement.
• Avoma — Meeting lifecycle assistant combining notes, coaching, and collaboration tools with searchable transcripts and team insights.

Open source alternatives to Fathom

• Jitsi — Open source video conferencing with recording capabilities; requires additional tooling for transcription and AI summarization.
• BigBlueButton — Web conferencing system aimed at education; supports recording and playback but needs custom transcription for summaries.
• OpenMeetings — Apache-hosted project providing meeting recording and collaboration, which can be combined with third-party speech-to-text services for transcripts.

Frequently asked questions about Fathom

What is Fathom used for?

Fathom is used for meeting capture, automated transcription, and AI-generated summaries. Teams use it to reduce manual note-taking, create searchable archives of calls, and export highlights to CRMs or knowledge systems for faster follow-up and content reuse.

Does Fathom integrate with Zoom and Google Meet?

Yes, Fathom supports integrations with popular conferencing platforms such as Zoom and Google Meet. These integrations allow automatic capture of meetings, immediate transcript generation, and streamlined clip creation without manual uploads.

How much does Fathom cost per user?

Fathom starts at $12/month per user when billed annually for the Starter tier; monthly rates are higher, typically starting at $15/month per user for Starter. Higher tiers and enterprise plans increase the per-user cost based on minutes, features, and support level.

Can Fathom export transcripts to CRMs like HubSpot or Salesforce?

Yes, Fathom exports meeting summaries and transcripts to CRMs such as HubSpot and Salesforce. Exports can include timestamps and highlighted snippets so sales and success teams can populate activity records without replaying full meetings.

Is meeting data stored securely with Fathom?

Fathom implements standard security controls for meeting data storage and access. Typical features include encrypted data at rest and in transit, role-based access controls, and enterprise options for SSO and data retention policies; review Fathom's security documentation for exact compliance certifications.

Does Fathom provide an API for custom integrations?

Yes, Fathom provides APIs and webhooks for programmatic access to transcripts, highlights, and clips. Developers use these endpoints to automate CRM logging, push content into knowledge bases, or trigger downstream workflows when a meeting is recorded.

Can I create shareable clips from recordings in Fathom?

Yes, Fathom allows creation of short, shareable video clips with timestamps. Clips can be exported as MP4 or shared via secure links and embedded in documentation or CRM records to surface key moments quickly.

How accurate are Fathom's transcripts and summaries?

Fathom provides high-accuracy automatic transcription for common languages but accuracy varies by audio quality and domain vocabulary. For industry-specific terms or heavy accents, manual review or domain-specific glossaries improves final transcript and summary fidelity.

Can Fathom be used for compliance-sensitive calls?

Yes, Fathom can be configured for compliance use cases, especially on Enterprise plans. Options typically include retention controls, SSO, admin auditing, and integrations that meet enterprise data governance requirements; confirm specific certifications directly with Fathom.

How do I get started with Fathom for my team?

Start with the Free Plan or a short Professional trial to evaluate features. Run a pilot across representative meeting types, validate transcription accuracy, test integrations with your CRM and knowledge tools, and review retention and security settings before a broader rollout.

fathom careers

Fathom maintains a careers page listing roles across engineering, product, sales, and customer success. Open positions often emphasize experience with audio processing, AI/ML, product integrations, and privacy-compliant data handling. Candidates interested in meeting intelligence and developer tooling typically find roles in product engineering, data science, and integrations.

fathom affiliate

Fathom has partner and referral programs for consultants, agencies, and platform integrators who resell or recommend the product to customers. Affiliate arrangements usually include referral credits, partner discounts, or co-marketing opportunities; contact Fathom's partnerships team for program details and eligibility.

Where to find fathom reviews

Customer reviews and user feedback are available on product review sites and community forums that cover meeting tools and sales enablement software. For firsthand insights into usage and reliability, review customer case studies and independent assessments at Fathom's testimonials and case studies and third-party review platforms for comparative analysis.