ChannelGrabber

What is ChannelGrabber

ChannelGrabber is a multichannel ecommerce software designed to help online retailers manage their sales operations from a single platform. Its main purpose is to centralize and automate tasks related to selling on various marketplaces like Amazon and eBay, as well as on personal webstores. The core functions include order management, inventory synchronization, shipping label creation, and customer messaging. By bringing all these activities into one dashboard, it helps businesses improve efficiency, prevent overselling, and save time. ChannelGrabber is a trading name of Cloud Commerce Group Ltd., a leading provider of ecommerce solutions in Europe, based in the United Kingdom. The software is built for businesses of different sizes, from startups to large enterprises, looking to scale their online sales.

ChannelGrabber Features

ChannelGrabber offers a set of features to manage online selling activities effectively.

• Multichannel Order Management: View and process all orders from different sales channels like Amazon, eBay, and your website in one central location. You can manage orders individually or in bulk.
• Inventory Synchronization: The software automatically updates your stock levels across all connected channels in real-time. When an item sells on one platform, the stock count is adjusted on all others, which helps prevent overselling.
• Automated Invoicing: You can create and customize invoices for your brand or multiple brands. These invoices can be sent automatically to customers when their order is dispatched.
• Shipping Automation: Integrate with various couriers to create and print shipping labels directly from the platform. After printing, you can scan the labels to automatically update marketplaces with dispatch information.
• Unified Messaging: Manage all customer messages from eBay and Amazon within a single inbox. This makes communication faster and easier to track, improving customer service.
• Analytics and Reporting: Higher-tier plans provide access to reports and analytics, giving you insights into your sales performance across different channels.
• API Access: For businesses with specific needs, ChannelGrabber offers developer API access to connect with external warehouses, ERP systems, or other third-party applications.

ChannelGrabber Pricing Plans

ChannelGrabber provides several pricing plans structured to fit businesses at different stages of growth.

• Startup Plan: This plan is designed for new or small businesses. It includes a set limit on monthly orders, sales channels, and user accounts. It provides access to all core features like multichannel stock control, order management, and shipping automation.
• Advanced Plan: Aimed at growing businesses, this plan offers higher limits for monthly orders, more sales channels, and additional user accounts. It also includes basic analytics and reporting features to help track performance.
• Premium Plan: This is the top-tier plan for large or established businesses with high sales volume. It offers unlimited orders, sales channels, and user accounts. This plan also includes standard analytics, full developer API access, and dedicated assistance.

ChannelGrabber Free Plan

ChannelGrabber does not offer a free plan. It also does not publicly advertise a free trial period. To explore the software, interested businesses are encouraged to request a consultation or a personalized demo with their sales team. This allows potential users to see how the platform works and discuss which plan would be the best fit for their specific needs.

How to use ChannelGrabber

Getting started with ChannelGrabber involves a few key steps to integrate your sales operations.

1. Request a Consultation: First, you need to contact the ChannelGrabber team to discuss your business needs and choose the right plan.
2. Onboarding and Setup: Once you sign up, the support team will guide you through the initial setup process.
3. Connect Your Sales Channels: Link your accounts from marketplaces like eBay and Amazon, as well as your own ecommerce store.
4. Import Products and Sync Inventory: Import your product listings into ChannelGrabber. The system will then sync your inventory levels across all connected channels.
5. Manage Orders: As new orders come in, they will appear on your central dashboard. You can view order details, update statuses, and process them in bulk.
6. Process Shipping: Select orders to ship, choose your courier, and print shipping labels directly from the platform.
7. Handle Customer Communication: Use the unified messaging inbox to read and reply to all customer inquiries from different marketplaces.

Pros and Cons of ChannelGrabber

Pros:

• Centralized Management: Managing orders, inventory, and messages from one place saves a significant amount of time.
• Prevents Overselling: Real-time inventory synchronization is a key benefit that protects seller ratings.
• Unified Messaging: The ability to handle all eBay and Amazon messages in one inbox is a strong feature not always found in similar tools.
• Good Customer Support: Testimonials often praise the helpful and responsive onboarding and support teams.
• Scalable Plans: The tiered pricing structure allows businesses to upgrade as they grow.

Cons:

• No Free Plan: There is no option to try the software for free before committing.
• Pricing: The cost may be a bit high for very small sellers or those just starting out.
• Learning Curve: Like any comprehensive software, it may take some time for new users to learn all the features.
• API Access on Premium Plan Only: Access to the developer API is restricted to the most expensive plan.

ChannelGrabber integrations

ChannelGrabber integrates with a variety of platforms essential for ecommerce businesses. This allows for a more connected and automated workflow.

• Marketplaces: It connects with major online marketplaces, including Amazon and eBay, allowing you to manage listings, orders, and inventory from one place.
• Shopping Carts: The software integrates with popular ecommerce platforms like Shopify, Magento, WooCommerce, and BigCommerce.
• Shipping Carriers: It supports integrations with numerous couriers such as Royal Mail, DPD, Hermes, FedEx, and UPS for streamlined shipping label creation.
• Accounting Software: ChannelGrabber can connect with accounting tools like Xero and QuickBooks to help automate financial record-keeping.

ChannelGrabber Alternatives

• Linnworks: A powerful multichannel management platform known for its extensive automation capabilities and wide range of integrations. It is often considered more complex but suitable for larger, more demanding operations.
• Veeqo: An all-in-one solution that combines multichannel inventory and order management with warehouse management features. It is a strong choice for businesses that manage their own physical stock.
• SellerActive: This tool focuses on multichannel management with a strong emphasis on automated repricing strategies to help sellers win the buy box on platforms like Amazon.
• Sellbrite: Known for its user-friendly interface, Sellbrite is a good alternative for small to medium-sized businesses looking for a simple way to manage listings, inventory, and orders across multiple channels.

ChannelGrabber API

Yes, ChannelGrabber provides a developer-friendly API for custom integrations. However, API access is only available to customers on the Premium pricing plan. Businesses on this plan can use the API to connect ChannelGrabber to external warehouses, third-party logistics (3PL) providers, enterprise resource planning (ERP) systems, or build custom applications.

To get access, you must subscribe to the Premium plan and then request your API key and documentation from the ChannelGrabber support team. They also provide assistance to help developers with the integration process.

Here is a generic example of what a request to fetch orders might look like in JSON format:

{
  "authentication": {
    "api_key": "YOUR_API_KEY",
    "account_id": "YOUR_ACCOUNT_ID"
  },
  "request": {
    "type": "get_orders",
    "parameters": {
      "status": "unshipped",
      "date_from": "2023-10-01"
    }
  }
}

ChannelGrabber Affiliate program

There is no publicly available information about a formal affiliate program offered by ChannelGrabber. Their website does not have a dedicated page for affiliates or referral partners. Businesses or individuals interested in partnership opportunities are encouraged to contact the ChannelGrabber sales or support team directly. They may offer custom partnership arrangements or be able to provide more information on how to become a partner or influencer for their software.